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| Calibration: Performance Management |
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Are my employees working in my business context? Do they have the skill and the knowledge required by the role that they're filling?
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Calibration is the first stage in the implementation of the framework.
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It does the following:
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Calibrates the organisation across 4 crucial perspectives, namely, finance, customer, process and learning
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Generates learning agendas within the business context and
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Acts as an overall Performance Management System for the organisation.
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The Calibration stage consists of three distinct processes:
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Balanced Scorecard Implementation
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Competency Assessment
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Knowledge Mapping
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The Balanced Scorecard implementation provides clear and measurable targets to the organisation as a whole, the various departments within it, and to the roles within these departments. This provides the business context to everyone within the organisation.
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Competency assessment and knowledge mapping help in defining the learning agendas for individuals in this business context.
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