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| Capability: Content Management
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Leveraging the knowledge base of your organisation by facilitating the creation of a learning environment.
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The Calibration and Motivation exercises generate a highly focused and motivated work force that knows exactly what it has to do and how it is going to be measured in the business context.
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The Capability exercise equips the organisation with the ability to aid this motivated, focused work force to learn, share, innovate and therefore bridge their knowledge gaps and the knowledge gaps of the organisation as a whole. Inputs are received from the knowledge mapping exercise in the “Calibration” phase.
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This is typically a knowledge management exercise and breeds the essential learning habit within the organisation.
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Non-technology interventions include:
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Tacit knowledge to explicit knowledge externalisation
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Creating repositories of knowledge
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Inculcating Communities of Practice
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Gathering Competitive Intelligence
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Ideation and brainstorming techniques, etc.
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Technology implementation plays a large role in this exercise. Examples of technology interventions are:
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Collaborative tools
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Employee portals
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Business intelligence tools
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Data marts
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Document management systems
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E-learning systems
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