Definition of roles and responsibilities is one of the key activities that need to be performed in an organisation to achieve role-goal clarity among individuals. Other than the role title and its position in the organisation hierarchy, the process involves identification of key objectives, activities, tasks and metrics that the role needs to achieve. It also indicates the competencies and the knowledge required to perform the role effectively.
Nihilent performs an MC3 audit of the organisation and recommends that role-goal clarity be achieved for individuals
Balanced Scorecard is implemented in the organisation at all levels with clearly defined owners of strategic objectives. This is taken as a key input for creating Roles and Responsibilities
Business processes are modeled and reengineered to derive key activities and tasks for each role
Focused interviews with employees and managers is conducted to identify present responsibilities and activities of individuals
Organisation roles are benchmarked against the market place