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Tacit to Explicit Knowledge Externalisation
Deliverables
Knowledge externalisation plan
Learning styles assessment
Tacit to explicit knowledge transfer sessions
Benefits
Expansion of the organisation's skill and knowledge base
Less dependence on experts
Enhancement of the organisation's intellectual property
Transfer of the 'know-how' rather than just the 'know-what'
Prerequisites
Scope
Objective
Methodology
Tacit to Explicit knowledge transfer is a set of techniques that facilitates sharing or transfer of expert knowledge within the organisation. The process is aimed at training experts, learners and Knowledge Officers to enable this knowledge transfer. It is a methodological approach supported by guidelines such as verbal, codification, mental modeling, demonstration and mentoring. It strives to ensure the transfer of a significant portion of the expert's tacit knowledge that is based on experience, gut feel, values and intuition.
Prerequisites
Knowledge maps and gaps of experts and learners have been identified
Motivation to share and seek has been ensure
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Scope
To provide a systematic approach to help the experts share their knowledge
To gather expert knowledge and information from various sources within the organisation, and to make it available to all learners
To provide the right knowledge sharing techniques and methodologies for the transfer of the experts' tacit knowledge
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Objective
To ensure that an expert's tacit knowledge is transferred to the learners
To transfer expert knowledge that is not explicitly documented
To ensure continuous availability of knowledge within the company
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Methodology
The knowledge maps and gaps for individuals are the key inputs for the tacit knowledge transfer process
Create knowledge externalisation plan for each expertise area
Understand learning styles of individuals
Train the experts on Knowledge Externalisation / Elicitation Techniques
Get experts and learners together and facilitate knowledge transfer
Measure the extent of knowledge transferred to learners
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